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Knowledge Base
Authenticity Leads

  • Knowledge Base
  • Authenticity Leads
  • Getting Started

Getting Started

  • Step 1 - Account Creation

  • Step 2 - Add a Website

  • Step 2a - Add A Client (Agencies)

  • Step 3 - Implement the Authenticity Script

  • How do I create or reset my API key?

  • How do I add Authenticity to my website?

  • Do I use the same API key/script on all authorized websites?

  • Can I use the API key/script on a non-authorized website?

  • Getting Started
    • Step 1 - Account Creation
    • Step 2 - Add a Website
    • Step 2a - Add A Client (Agencies)
    • Step 3 - Implement the Authenticity Script
    • How do I create or reset my API key?
    • How do I add Authenticity to my website?
    • Do I use the same API key/script on all authorized websites?
    • Can I use the API key/script on a non-authorized website?
  • Account
    • I can’t create an account.
    • I am having trouble logging in.
    • I can’t retrieve my password!
    • I do not get a reset password email upon request?
    • Is Authenticity GDPR compliant?
    • Is Authenticity privacy compliant in the US?
    • Can I be a client from outside the US?
  • Subscriptions
    • Can I upgrade the current subscription to the next tier?
    • Can I downgrade my current subscription to a lower tier?
  • Authorized Websites
    • Authentication or validation is denied on my website!
    • I am getting incorrect validation metrics in my dashboard!
    • How can I remove an authorized website?
    • How many Authorized websites can I have on my account?
    • I can not see my validations!
  • Validations
    • When do my available validations reset/renew?
    • Do my validation credits roll over into next month?
    • I can not see my validation credits!
    • The data in the graphs of validations is incorrect
  • Payments
    • My payment method is not valid!
    • There has been an invalid withdrawal from my account!
    • Where can I find my invoices and payment statements?
    • When and how am I billed?
    • I have not yet received my payment
    • The amount I have received doesn’t match the expected revenue?
    • Can I use other payment alternatives than Visa/Mastercard?
    • I can not change my primary payment method?
  • Security
    • I don’t have access to the device that is tied to my 2FA!
    • I can’t get 2FA to work!
    • How do I deactivate my 2FA?

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